SK discovery is committed to customer satisfaction management as we improve safety and satisfaction across our products and services. We operate a systematic process to identify customer needs by listening to their diverse opinions and acting to quickly resolve customer complaints with active communications.
- Securing chemicals management and customer safety: sound management of chemicals across comprehensive processes, from purchasing to production (including R&D) and manufacture to sales
- Achieving the goal of zero consumer accidents: regular inspection and diagnosis of customer SHE management; systematic inspection to ensure safe use of LPG; and building an autonomous safety management system and operating a safety inspection team
- Operating a customer service office and managing serious adverse reactions to pharmaceuticals